Red Lion, Pennsylvania
0 comments
Not resolved

To whom it may concern,

On March 10, 2015 I attempted to place and order online. Unfortunately I'd run into some difficulty in doing so, so I decided to contact Victorias Secret customer service via live chat.Upon checking out, I had entered two coupons codes I'd received in the mail. 1: Free signature panty, and 2: Free getaway bag with purchase of $75.00. I was unable to process either of these two coupons. Hence my reason for assistance via live chat. In doing so, I was under the impression that the live chat was to assist customers by making them happy in which usually guarantees a "return customer"Ignorance on my part I presumed.

Heidi was the representative who responded to my request for assistance. The way in which Heidi handled my request was very unprofessional and inappropriate. Does Victorias Secret hire and train employees to behave this way? Ignoring my question and ending our conversation so abruptly with no regard whatsoever to my feelings is one of the most disrespectful acts that could EVER be done to the consumer. I've provided copies of the conversation below. Perhaps Heidi was due for a break at the time I needed assistance. I honestly felt like a nuisance to Heidi.

I've been a loyal/returning customer of Victorias Secret for many years. After encountering the experience on March 10, 2015, I've been forced to explore other avenues. This is unfortunate. I believe that I am entitled to compensation for the items I was inquiring. Perhaps you'll see that as well.

Thank you in advance for your understanding and for your quick response to this situation.

Review about: Panties.

I didn't like: Rude sales staff.

Review #611919 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Victorias Secret?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Pink Sugar XO - Pinksugarxo.com/Bigcartel - website shut down for stealing from customers Pink Sugar XO "Jessica Zamarron's website www.pinksugarxo.com/Bigcartel, her former ecommerce site got shut down because she stole money from innocent buyers and failed to send out bikinis or dresses. She claims on her..." Read more EBAY MEMBERS ARE GOOD TARGETS FOR SCAMMERS Ebay "I will be attaching three documents pertaining to the way EBAY handles members complaints & what they do not do about it. I hate calling being on hold for ages..." Read more Victorias Secret - Bought underwear that shredded after washing to the point icould not wear them i threw them out and asked for a credit or something Victorias Secret "Hi Suzanne, Thank you for your email regarding your underwear. I apologize for any disappointment this may have caused. I regret that the quality was less than expected. When a..." Read more Review about Victorias Secret Coconut Passion Fragrance Mist from Boston, Massachusetts Victorias Secret "I've been a customer for many years. And I'm a big fan of the Coconut Passion body spray and lotion fragrance. I purchased some of your product for Christmas. I..." Read more Lg Electronics - LG washer WT5070CW Lg Electronics "Purchased LG washer and dryer at Home Depot in 2012 and was happy at first, after about a year or two I noticed a little rust stain at the bleach..." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more Calatlantic Homes - Buyer Beware! Calatlantic Landscaping is a big problem! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more Calatlantic Homes - Tree Fail Calatlantic Homes "We closed our home purchased from Calatlantic (Ryland) in February of 2016 and have generally been happy with them. Most of the time, if we called with a warranty item,..." Read more