Victorias Secret - Where is VS Customer Satisfaction Guarantee???
This is my first time buying on line VS products, for the total of $300.40.For this endeavor, I got some VS coupons such:
1) Save $15 off $100+, $30 off $150+ or $75 off $250 (Ends 5/21/2013)
2) Free Getaway Tote with Swim Purchase (Ends 5/29/2013)
3) Free $40 Victoria's Secret Beach Towel w/purchase $75+ (Ends 5/31/2013)
4) Free Shipping on $100+ (Ends 6/26/2013)
When ready to check out, the first coupon (discount) worked fine. However, the other coupons could not be honoured because:
a) The TOTE is out of stock (even though the deal ends only on May 29th)b) The BEACH TOWEL is also out of stock (deal ends on May 31st)
c) Free shipping cannot be combined with any other offer. However, the VS website says:
Take a look at our 17 Victoria's Secret coupons including 13 coupon codes, 3 sales, and 1 free shipping coupon. Latest offer: 'Shop the Annual Swim Sale and Save up to 40% Off'How to use a Victoria's Secret coupon
Shopping for top-quality lingerie, dresses, sweater, pants and t- shirts online is easy when you use the services available at Victoria's Secret's website. With free shipping on all orders over $50 and regular discounts and specials. Shoppers can earn points worth substantial savings using Victoria's Secret's Angel Card. Something's always on sale at this store.
Given that I cannot use the (remaining) coupons, I called the 1-800 number to get some help and perhaps the "free shipping" deal. Surprisingly I got a NO response!!!
My question is: How could it be that a store such Victoria' Secret, that pays tons of money on commercials and top models, cannot give one time free ($20) shipping to a first time customer???
The customer service attendant preferred I cancel my order rather than giving a free shipping. Not mentioning that I am giving up the other 2 coupons (Towel and Tote) due to both items being out of stock.
Review about: Victorias Secret Shipping Service.