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1.0

Horrific experience with the manager Angela. She was very nice when I purchased several bras and perfume sets handing me a promotional tote bag that I didn't expect.

Went to return some of the bras and she said I had to bring back the tote bag. Went home, checked my receipt and not only was I charged twice for one of the bras but it says right on the receipt: free tote with $75 purchase. The items I was keeping totaled more than $75. Called corporate and they confirmed I could keep the tote bag.

Started a case with corporate and they advised me to go back to the store for the return. Went back and she said they didn't charge me twice even though I was short one bra and the same bar code twice on the receipt. Also I counted each item in bag. She shorted me once once again and refused to give me the original receipt telling me that I never gave it back to her.

She conveniently finds it after I wouldn't leave without it. She refused to give me the tote bag. Victoria Secret now owes me two bras and a tote bag!! Reported Angela to the corporate office.

Never in my like have I ever met a manager so I unprofessional and rude as her.

Sad that she represents Victoria's Secret. Will never step foot in that store again!!

Reason of review: Poor customer service.

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