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1.0

I bought several items from the online store.

Later i received a single very cheap item that i did not order instead of my purchase.

I contacted Victoria's customer service, and after 50 emails, i was in the position that will refund me part of the amount that i paid (In pieces, several refunds, to annoy me probably).

And some items that i purchased while discounted, they refused to let me buy them with the discounted price (They claimed that i should use it with full price, then (After negotiations and maybe 6 or 7 emails) they will refund me the difference, when i asked why all these refunds which will cause me stress, they claimed that this is their system).

At the end, when i requested to cancel everything and refund the full amount, as some of the items that they will ship, will be in different colors (Unavailable now they said); they refused saying that the order cannot be canceled and will send me what they choose and refund me the amount in small pieces (Take it or leave it scenario)

It was the worst experience with an online store, especially that one might think these guys are professional and trust worthy with your credit card information.

Amr Abdelhady

Reason of review: Damaged or defective.

Monetary Loss: $140.

Preferred solution: Deliver product or service ordered.

Location: Dubai, Dubai

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