Victorias Secret
Victorias Secret Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Victorias Secret has 2.7 star rating based on 513 customer reviews. Consumers are mostly neutral.
58% of users would likely recommend Victorias Secret to a friend or colleague.
- Rating Distribution
Pros: Style, Great products, Love the merchandise.
Cons: Customer service, Anything about this experience, Rude sales staff.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Victorias Secret has 2.7 star rating based on 513 customer reviews. Consumers are mostly neutral.
58% of users would likely recommend Victorias Secret to a friend or colleague.
- Rating Distribution
Pros: Style, Great products, Love the merchandise.
Cons: Customer service, Anything about this experience, Rude sales staff.Recent recommendations regarding this business are as follows: "Keep shopping with Victoria’s Secret", "Run", "Talk to a representative", "Assist customer as needed", "No this is really bad service".
Most users ask Victorias Secret for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Victorias Secret Reviews
"Ask about products"
I got all my answers to my questions Victoria secret is a great company with great customer service and great people and great products
"I have been trying to contact customer service for 5 days no answer"
My order was delivered to the wrong address. I did everything I was told. I have yet to get a response. They took my money and the product. The customer...
Winnipeg, Manitoba
Ask about products
I got all my answers to my questions Victoria secret is a great company with great customer service and great people and great products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have been trying to contact customer service for 5 days no answer
My order was delivered to the wrong address. I did everything I was told.
I have yet to get a response. They took my money and the product. The customer service has not been answering for 5 days now. I contacted the delivery service; they told me to contact them.
No answer, no call, no response. The worst experience I have ever had with Victoria's Secret. They don't even have an email address.
The email address that I had said does not exist. Very disappointing.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grandville, Michigan
Resolved: Dishonesty
Company fixed the issue and I have been provided with apology. The package came but was missin a $49.00 item¡!¡!!!!
They sent it again ( Cim the entire order and processed a full refund.
Thank you PC. Before my post they didn't want to do anything
The first delivery went through with no problem using the same exact courier service, but the second one turned into a nightmare. The courier service stated that they were given an incorrect address by Victoria's Secret. After several calls to Victoria's Secret, I finally demanded to speak with the supervisor, which is where the problem started. The same girl got back on the phone and claimed to be a supervisor.
Upon realizing she had been caught, she hung up on me. I called back another time and was told that they would replace the order but couldn't send it for 2 weeks. Finding this unacceptable, I waited for a supervisor and was put on hold indefinitely. Then I called back and asked to speak to a supervisor directly, but the person refused until I told her why.
After telling her why, I was kept from speaking with a supervisor and was put on hold indefinitely three more times. Finally, I got somebody else on the phone who stated they would give me a full refund but wouldn't honor the discounts that applied to the order I had placed. So, the 50% discount I received was indeed not 50% at all. It was a way for them to increase my order by another 50% and to have me pay more money.
I don't know what school of business this represented, but obviously it was not anything I've ever heard of. In any event, my rescheduled package had no delivery date and just kept saying 'pending'. I was told by the courier that this was all the fault of Victoria's Secret. Victoria's Secret blamed it on the courier, but my problem fell with Victoria's Secret.
It took over 11 phone calls and 11 different people, yet my issue is still not resolved. I have yet to get an actual, verifiable supervisor on the phone.
I was so disgusted, I didn't know where else to go, so I'm reporting it here. Perhaps a supervisor will read it and call me.
Preferred solution: Deliver product or service ordered
User's recommendation: Run
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFragrance
I am writing to you in regard to an old Victoria's Secret body fragrance: Pure Seduction In Bloom. I previously bought this scent back in 2019, which I understand is when it was released, but am now disheartened and thoroughly disappointed to see it is discontinued.
I originally thought it might be a spring or summer collection. Yet, when spring and summer rolled around, it was not to be found. Furthermore, it is a displeasure to not only see the Pure Seduction line still being available for purchase, but also expanding into different categories, such as Daydream, Candied, Shimmer, Bliss, and Cashmere.
While I am not sure of the exact reason for the discontinuation and am aware of certain factors like popularity and trends of a certain year, it is an item that I would be ecstatic to see come back. It is one of my favorite smells, and I just recently ran out of the last of it, so being able to purchase it again would be beyond sensational.
- Good quality items
- Amazing customer service
- Discontinued items
Preferred solution: I hope the perfume will be brought back to the collection but understand if that is not possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Didn’t receive baggage overall it was taken care of very professionally. Thumbs up for Victoria’s Secret.
Problem solved I didnt receive my package. I was told to give it a couple more days. Thats what Im gonna do more will be revealed.
User's recommendation: Keep shopping with Victoria’s Secret
Washington, District Of Columbia
Missing bonus throw
The representative was very courteous, friendly, and eager to resolve my issue. It took him about 5 minutes. I couldn’t have done it without getting the phone number!
I thought I ordered the free throw with my order. Apparently, I did not check it off even though I thought I did.
I found VS phone number on pissed consumer. The representative I spoke with very kindly offered to send me the throw!
He was very friendly and immediately dealt with my issue. Thank you!!
User's recommendation: Talk to a representative
Ridgeland, Mississippi
Resolved: I had a very very very hard time placing an order online even harder time placing it with Victoria's secret agent I think I'll go in the store next time and bye instead of doing it online or calling a
Company fixed the issue and I have been provided with apology. They replace my order with no problem I'm okay with it
I'm sure y'all recorded the conversation so you can go back in there and look at it I'm very disappointed could not get my order to go through online and the person I talk to at the agent was not very knowledgeable but he's soon figured it out what I was talking about and I was talking English I don't know why I was so hard for him to comprehend but eventually he got done with my order and I think him very much well done
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chester, South Carolina
Missing one item in order
Apparently I have one more order that's supposed to come in and it's been like almost a month since this order hasn't come in and I now just called second time to customer service at Victoria's secrets to see where my last order is and if it's coming in and everything and they told me it's on its way and I'll be here on the 25th of September and I ordered it on the 16th boy just send me your orders take a long time to come in and then I had another problem with one of my orders they shipped it to the wrong FedEx and that was a big mistake because I never received my order and then I had a reordered over again and it finally got here it did like last Friday so that order came in thank God The postal service and FedEx or just a mess up these days during this economy they really are and they need to get straightened up to get everyone' order shipped on time thank you or I'm not going to be ordering offline anymore these days thank you
New York, New York
Account balance
Its ok customer service its not available at this time I will call on another time I just want to know about my card balance
have a good day all and stay safe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI tried to change the size I ordered. I was told it was too late. I tried to cancel and it was too late.
Accommodate the needs of the customer. I called immediately and customer service told me it was too early to speak to anyone.
I called when they said it would open. I was told I couldn't change the size and I couldn't cancel the order.
- Style
Preferred solution: Full refund
User's recommendation: Assist customer as needed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order never arrived
Three times my order didn't come, also two times my order was cancelled. I'm not going to order anymore, I'm very disappointed...I feel I should be compensated for all of the hassle I have had. I spend a lot of money.
- Unprofessional
- Product is ok
Preferred solution: Compensation
Oklahoma City, Oklahoma
Missing items in order
Item was missing from order and customer servic offer to send me a replacement for my item right away
Simpsonville, South Carolina
You’re Invited!
Hello youre invited to a Birthday Party!
For: Renee Craine turning 57
Where: Home @ 376 Bethany church road Laurens, SC 29360
When: 07-17-2024 @ 3pm
My mother is a great mother and nana and she loves VS but cant afford it and she deserves so much! It would mean so much to her for you to reply. Thank you so much
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Verified Reviewer |
Milford, Illinois
Never approved to open the account. Someone open this account without my permission.
Please, close this account. The person open this account is a fraud. Didnt approve of the account to be open.
Preferred solution: Cancel the activity on this account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Bad Experience
Became rewards member, had gift card I just recd so wanted to participate. Only 2 employees in store no help, acknowledgement, had to hunt them down to get to a fitting room, no help in finding other sizes.
Left store disappointed but on to Pink to see if I could find something there.
Was even worse, prices a bit less, but service too.
No assistance, etc...after five minutes had a fitting room unlocked for me about 40 mins before store closed and was told to hurry I didnt have much time. Came back not too long after before I could go find my size, to tell me I had 2 mins left.Get
- Nice things to purchase
- No assistance
- And uninterested employees
Preferred solution: Service, compensation for offer buy 2 get 2 at another store which hopefully has better situation
User's recommendation: Get more knowledgeable helpful employees, pay them more if need be as you are losing business, I will now use my gift card to shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMade a order last week no email about it
On May 15,made online purchase, I didn't receive a confirmation or email, they charged my card, and still nothing, very sorry
Still no tracking of my order, no receipt or anything. They charged my debit card,I called them; they said they would email me.
It's been over a week and nothing. This is my first time ordering through Victoria's Secret, and probably my last.
I've never had this issue when ordering online. Very disappointed.
User's recommendation: Very disappointed, want my money back
About
Victorias Secret is one of the most popular lingerie specialty retailers based in North America. The company manufactures and sells up-scale collections of women underwear, bathing suits, night gowns, panties, dresses foot ware, and other apparel, as well as fragrances and cosmetics. The company sells its goods via specialized retailers, the online store as well as catalogues. At the present time, Victoria's Secret operates up to 1,050 retailing locations based at major shopping malls in addition to more than 250 lingerie stores throughout the United States and Canada. Hundreds of millions of catalogues are sent out to customers every year. the company also offers continuous discounts, special delivery options and gift cards.
Victorias Secret is ranked 473 out of 8763 in Footwear and Clothing category
USA, Europe, Canada
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