Victorias Secret Reviews

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three bras purchased over six months from three different stores emit a strange chemical odor that doesn't show up until the pad fabric interacts with body heat. This is not a body odor issue, the smell comes directly from only the pad/foam fabric and no other...
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170 comments
#2034759

i wish i knew that !! i have to return my WHOLE ORDER !!

2 out of 5 of the bra i ordered have extremely strong chemcial or whatever stinky odor !!! , the other 3 also have smell too, so i just don't bother and return everything!

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ID
#222741 Review #222741 is a subjective opinion of poster.
Location
Melbourne, Florida
Product
Victorias Secret Bra
Loss
$135

Just received new bras in mail and they STINK!

I just ordered 2 bras from Victoria Secret that got delivered today. I opened the package and they smell horrid! Almost like antibiotics or some chemical used. I have never had this issue before. I was very excited to get these and now Im extremely disappointed. Returning to get my money back. BEWARE!
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ID
#2712258 Review #2712258 is a subjective opinion of poster.

Returns

I need to exchange an xxl item for an XL. The same size was in the return, now I have two xxl. I need an XL ITEM # 2617****/403623 is the wrong size ORDER # W05835**** Thank You Please send an XL
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ID
#2711706 Review #2711706 is a subjective opinion of poster.
Location
Powder Springs, Georgia
New Reviewer

New credit card

Why was my Credit Card closed? I always paid my bill. I had a zero balance and I dont understand why ?
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ID
#2689516 Review #2689516 is a subjective opinion of poster.
Product
Victorias Secret Underwear
Pros
  • Style
  • Excelente productos
Cons
  • Pricing
Preferred solution
Let the company propose a solution

STOP SENDING ME EMAILS U

PIECE OF GARBAGE COMPANY, WHO BRINGS ON THE SOCCER *** FAKE WOMAN WHO HATES AMERICA, HATES WHITE PEOPLE,,, ON AND ON YOUR PRODUCTS WILL NEVER SEE OUR HOME AGAIN, NEVER,,,,,,,,,, GO WOKE GO BROKE IN OUR HOUSE,,, U *** AMERICA HATERS.

User's recommendation: would not recommend them to a street dog, who has more class.

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ID
#2683390 Review #2683390 is a subjective opinion of poster.
Location
Bradford, New Hampshire

Cheap over-priced products.

Every bra that I've purchased with a laced back has degenerated to a pile of trash..In any case,the prices should be lowered to match the quality of these failed products.

User's recommendation: Avoid this store..

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ID
#2682583 Review #2682583 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Vs Website and Luncolnwoid IL store

1) Why does website require a Salesforce login to contact anyone and no where to set up the login? 2)Why isn't your live chat working? 3)Why are dressing rooms at the Lincolnwood IL store still closed? IL opened up over a month ago after Covid shut down &;;;;;;;;;;;;; customers still have to take merchandise home to try on! It's ridiculous. This store is crap compared to the Old Orchard and Vernon Hills stores that you closed. Customer service/website aind anothefrrfe horrible the website uselezx
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ID
#2680573 Review #2680573 is a subjective opinion of poster.
Pros
  • Products
Cons
  • Customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

VS nonworking Website and Lincolnwood IL store

Here's a list of questions. Why do i need a Salesforce login to get anywhere on your website? And since this is required why isn't there a link for signing up? Why isn't live chat working? Why is your Lincolnwood IL dressing room still closed so you can't try anything on? Its' been over a month since IL opened after Covid and yet your store still requires customers to take everything home to try on. It's ridiculous at this point. You've closed so many stores and those that are still open are not pleasant to visit. What has happened to your customer service????????? Wth

User's recommendation: Horrible location compared to stores that used to be at Old Orchard and in Vernon Hills.

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ID
#2680507 Review #2680507 is a subjective opinion of poster.
Location
Fort Myers, Florida

I want to make a order

Over all my experience with the web order site was a nightmare but when I called customer service I got excellent service.
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ID
#2676003 Review #2676003 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Online ordering

Am so disappointed i got my prefume and it was all broken you all just gave me a refund but i really wanted the prefume next time you all should put a label on the package that says may break. Also all my bras and cloth are stain of prefume . Which i think i deserve a full refund. Also i hope you all can send coupons so i can re order my prefume Nd my bras and clothes
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ID
#2673243 Review #2673243 is a subjective opinion of poster.
New Reviewer

Problemas con. Mi tarjeta

Estoy tratando De comprar y me aparece error y no puedo e probado con muchaS tarjetas y me aparece error 400
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ID
#2671156 Review #2671156 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Did not recieve one of my orders

My package is not here and should have been I tried the tracking but it will not let me proceed please help with this situation it was a pair of black slides . Patricia Mirabella 139 61 st street Niagara falls Ny

User's recommendation: Track orders.

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ID
#2664358 Review #2664358 is a subjective opinion of poster.
Pros
  • Nice clothes
Cons
  • Did not get my order
Loss
$45
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My items were not delivered

Victorias Secret - My items were not delivered
Victorias Secret - My items were not delivered
Victorias Secret - My items were not delivered
Update by user Jul 07, 2021

The bra that they sent me was not even in my size.

Update by user Jul 07, 2021

I would like my order to be in medium size, if my product is able to be shipped

Original review posted by user Jul 07, 2021
My items were not delivered. What was delivered was an item that is not mine. What I received is not what I ordered. I ordered a swimsuit top and bottom in a middle.

User's recommendation: It’s better to go to the store and buy whatever item that you need and ordering it online because this is the second time something like this is happened to me.

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ID
#2664215 Review #2664215 is a subjective opinion of poster.
Pros
  • Nice clothes
Cons
  • Terrible delivery service
Loss
$59
Preferred solution
Deliver product or service ordered
New Reviewer

Currier lied about delivering a package. Never got it.

Ordered leggings. They were marked as delivered at the leasing office. Never happened. They never came. I was told to wait 2-3 MORE DAYS to see if it would arrive because they know Laser ship does this. If you know they mess up deliveries, why are you still using it as a service???? After being hung up on and not helped by customer service, I gave up. Victoria's Secret is *** and they do not care about customers. Just money.

User's recommendation: Don’t shop in store and definitely not online.

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ID
#2652825 Review #2652825 is a subjective opinion of poster.
Cons
  • Simply do not care
  • Customer service
  • Pricing
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Recent changes in the direction of the company

I am outraged with the direction you are taking your company!!! You have a woman that looks like a man promoting your lingerie! What a crazy idea!!! You are falling right in line with the "Woke Culture" and a lot of people don't like that, so if your company goes under you know why! I will never purchase from you again, I just cancelled my VS card and I told Commenity Bank why as well!

User's recommendation: Find another company that sells lingerie to women promoted by women that look like it!

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ID
#2624430 Review #2624430 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Angels

I have always loved and admired the beautiful healthy sexy angels truly an inspiration to look and feel sexy. I am so sorry you company has become woke to the horrid idea that obesity is sexy and healthy. The new face of sexy is hmm how do I say it an oxymoron it is truly a shame for your iconic fashion go down this literal idiocracy. I will give it some time but my inspiration of sexy is from your angels and is why I purchase from you collection. I do hope you new audience is inspired to shop with you as I feel I may not. I was hoping at least one company would not fall for this crap but I guess I was wrong. Sincerely A long time disappointed customer
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ID
#2619227 Review #2619227 is a subjective opinion of poster.
Location
Jersey City, New Jersey

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