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Victorias Secret

Victorias Secret

www.victoriassecret.com
What is your customer experience with Victorias Secret?

Victorias Secret Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Victorias Secret has 2.7 star rating based on 513 customer reviews. Consumers are mostly neutral.

  • 58% of users would likely recommend Victorias Secret to a friend or colleague.

  • Rating Distribution
  • Pros: Style, Great products, Love the merchandise.
    Cons: Customer service, Anything about this experience, Rude sales staff.

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Media from reviews

Victorias Secret - I didnt had my order
Victorias Secret - Pay check for workingVictorias Secret - Pay check for working - Image 2Victorias Secret - Order error by themVictorias Secret - Order error by them - Image 2Victorias Secret - Order error by them - Image 3Victorias Secret - Wrong order
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Top Victorias Secret Reviews

Positive Review

"Ask about products"

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I got all my answers to my questions Victoria secret is a great company with great customer service and great people and great products

Critical Review

"I have been trying to contact customer service for 5 days no answer"

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My order was delivered to the wrong address. I did everything I was told. I have yet to get a response. They took my money and the product. The customer...

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Anonymous
map-marker Winnipeg, Manitoba

Ask about products

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I got all my answers to my questions Victoria secret is a great company with great customer service and great people and great products

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Dana J Zbc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have been trying to contact customer service for 5 days no answer

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My order was delivered to the wrong address. I did everything I was told.

I have yet to get a response. They took my money and the product. The customer service has not been answering for 5 days now. I contacted the delivery service; they told me to contact them.

No answer, no call, no response. The worst experience I have ever had with Victoria's Secret. They don't even have an email address.

The email address that I had said does not exist. Very disappointing.

View full review
Loss:
$122

Preferred solution: Full refund

Resolved
Linda R Zdz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grandville, Michigan

Resolved: Dishonesty

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Updated by user Mar 03, 2025

Company fixed the issue and I have been provided with apology. The package came but was missin a $49.00 item¡!¡!!!!

They sent it again ( Cim the entire order and processed a full refund.

Thank you PC. Before my post they didn't want to do anything

Original review Feb 15, 2025
I have been a long-standing customer of Victoria's Secret since I was 23 years old, over 30 years ago. I had an issue with one out of two orders that I placed.

The first delivery went through with no problem using the same exact courier service, but the second one turned into a nightmare. The courier service stated that they were given an incorrect address by Victoria's Secret. After several calls to Victoria's Secret, I finally demanded to speak with the supervisor, which is where the problem started. The same girl got back on the phone and claimed to be a supervisor.

Upon realizing she had been caught, she hung up on me. I called back another time and was told that they would replace the order but couldn't send it for 2 weeks. Finding this unacceptable, I waited for a supervisor and was put on hold indefinitely. Then I called back and asked to speak to a supervisor directly, but the person refused until I told her why.

After telling her why, I was kept from speaking with a supervisor and was put on hold indefinitely three more times. Finally, I got somebody else on the phone who stated they would give me a full refund but wouldn't honor the discounts that applied to the order I had placed. So, the 50% discount I received was indeed not 50% at all. It was a way for them to increase my order by another 50% and to have me pay more money.

I don't know what school of business this represented, but obviously it was not anything I've ever heard of. In any event, my rescheduled package had no delivery date and just kept saying 'pending'. I was told by the courier that this was all the fault of Victoria's Secret. Victoria's Secret blamed it on the courier, but my problem fell with Victoria's Secret.

It took over 11 phone calls and 11 different people, yet my issue is still not resolved. I have yet to get an actual, verifiable supervisor on the phone.

I was so disgusted, I didn't know where else to go, so I'm reporting it here. Perhaps a supervisor will read it and call me.
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Preferred solution: Deliver product or service ordered

User's recommendation: Run

Nevaeh R Jqx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fragrance

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I am writing to you in regard to an old Victoria's Secret body fragrance: Pure Seduction In Bloom. I previously bought this scent back in 2019, which I understand is when it was released, but am now disheartened and thoroughly disappointed to see it is discontinued.

I originally thought it might be a spring or summer collection. Yet, when spring and summer rolled around, it was not to be found. Furthermore, it is a displeasure to not only see the Pure Seduction line still being available for purchase, but also expanding into different categories, such as Daydream, Candied, Shimmer, Bliss, and Cashmere.

While I am not sure of the exact reason for the discontinuation and am aware of certain factors like popularity and trends of a certain year, it is an item that I would be ecstatic to see come back. It is one of my favorite smells, and I just recently ran out of the last of it, so being able to purchase it again would be beyond sensational.

View full review
Pros:
  • Good quality items
  • Amazing customer service
Cons:
  • Discontinued items

Preferred solution: I hope the perfume will be brought back to the collection but understand if that is not possible.

Colm Bad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Didn’t receive baggage overall it was taken care of very professionally. Thumbs up for Victoria’s Secret.

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Problem solved I didnt receive my package. I was told to give it a couple more days. Thats what Im gonna do more will be revealed.

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User's recommendation: Keep shopping with Victoria’s Secret

Leonora Qzh
map-marker Washington, District Of Columbia

Missing bonus throw

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Updated by user Dec 14, 2024

The representative was very courteous, friendly, and eager to resolve my issue. It took him about 5 minutes. I couldn’t have done it without getting the phone number!

Original review Dec 12, 2024

I thought I ordered the free throw with my order. Apparently, I did not check it off even though I thought I did.

I found VS phone number on pissed consumer. The representative I spoke with very kindly offered to send me the throw!

He was very friendly and immediately dealt with my issue. Thank you!!

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User's recommendation: Talk to a representative

Resolved
Jonell Gxj
map-marker Ridgeland, Mississippi

Resolved: I had a very very very hard time placing an order online even harder time placing it with Victoria's secret agent I think I'll go in the store next time and bye instead of doing it online or calling a

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Updated by user Nov 11, 2024

Company fixed the issue and I have been provided with apology. They replace my order with no problem I'm okay with it

Original review Oct 27, 2024

I'm sure y'all recorded the conversation so you can go back in there and look at it I'm very disappointed could not get my order to go through online and the person I talk to at the agent was not very knowledgeable but he's soon figured it out what I was talking about and I was talking English I don't know why I was so hard for him to comprehend but eventually he got done with my order and I think him very much well done

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Mar Bcd

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Verified Reviewer
| map-marker Chester, South Carolina

Missing one item in order

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Apparently I have one more order that's supposed to come in and it's been like almost a month since this order hasn't come in and I now just called second time to customer service at Victoria's secrets to see where my last order is and if it's coming in and everything and they told me it's on its way and I'll be here on the 25th of September and I ordered it on the 16th boy just send me your orders take a long time to come in and then I had another problem with one of my orders they shipped it to the wrong FedEx and that was a big mistake because I never received my order and then I had a reordered over again and it finally got here it did like last Friday so that order came in thank God The postal service and FedEx or just a mess up these days during this economy they really are and they need to get straightened up to get everyone' order shipped on time thank you or I'm not going to be ordering offline anymore these days thank you

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Jenah Qmv
map-marker New York, New York

Account balance

Its ok customer service its not available at this time I will call on another time I just want to know about my card balance

have a good day all and stay safe

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Mary C Xbx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I tried to change the size I ordered. I was told it was too late. I tried to cancel and it was too late.

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Contains 1 confidential file for company representatives

Accommodate the needs of the customer. I called immediately and customer service told me it was too early to speak to anyone.

I called when they said it would open. I was told I couldn't change the size and I couldn't cancel the order.

View full review
Pros:
  • Style

Preferred solution: Full refund

User's recommendation: Assist customer as needed

Erica L Dhm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order never arrived

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Three times my order didn't come, also two times my order was cancelled. I'm not going to order anymore, I'm very disappointed...I feel I should be compensated for all of the hassle I have had. I spend a lot of money.

View full review
Loss:
$20
Pros:
  • Unprofessional
Cons:
  • Product is ok

Preferred solution: Compensation

Jaxten Knn
map-marker Oklahoma City, Oklahoma

Missing items in order

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Item was missing from order and customer servic offer to send me a replacement for my item right away

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Anonymous
map-marker Simpsonville, South Carolina

You’re Invited!

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Hello youre invited to a Birthday Party!

For: Renee Craine turning 57

Where: Home @ 376 Bethany church road Laurens, SC 29360

When: 07-17-2024 @ 3pm

My mother is a great mother and nana and she loves VS but cant afford it and she deserves so much! It would mean so much to her for you to reply. Thank you so much

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Dung T Ywn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milford, Illinois

Never approved to open the account. Someone open this account without my permission.

Please, close this account. The person open this account is a fraud. Didnt approve of the account to be open.

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Preferred solution: Cancel the activity on this account

Barbara D Mvo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Bad Experience

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Became rewards member, had gift card I just recd so wanted to participate. Only 2 employees in store no help, acknowledgement, had to hunt them down to get to a fitting room, no help in finding other sizes.

Left store disappointed but on to Pink to see if I could find something there.

Was even worse, prices a bit less, but service too.

No assistance, etc...after five minutes had a fitting room unlocked for me about 40 mins before store closed and was told to hurry I didnt have much time. Came back not too long after before I could go find my size, to tell me I had 2 mins left.Get

View full review
Loss:
$100
Pros:
  • Nice things to purchase
Cons:
  • No assistance
  • And uninterested employees

Preferred solution: Service, compensation for offer buy 2 get 2 at another store which hopefully has better situation

User's recommendation: Get more knowledgeable helpful employees, pay them more if need be as you are losing business, I will now use my gift card to shop elsewhere

Deborah G Mml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Made a order last week no email about it

Updated by user Jun 07, 2024

On May 15,made online purchase, I didn't receive a confirmation or email, they charged my card, and still nothing, very sorry

Original review May 23, 2024

Still no tracking of my order, no receipt or anything. They charged my debit card,I called them; they said they would email me.

It's been over a week and nothing. This is my first time ordering through Victoria's Secret, and probably my last.

I've never had this issue when ordering online. Very disappointed.

View full review

User's recommendation: Very disappointed, want my money back

About

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Summary

Victorias Secret is one of the most popular lingerie specialty retailers based in North America. The company manufactures and sells up-scale collections of women underwear, bathing suits, night gowns, panties, dresses foot ware, and other apparel, as well as fragrances and cosmetics. The company sells its goods via specialized retailers, the online store as well as catalogues. At the present time, Victoria's Secret operates up to 1,050 retailing locations based at major shopping malls in addition to more than 250 lingerie stores throughout the United States and Canada. Hundreds of millions of catalogues are sent out to customers every year. the company also offers continuous discounts, special delivery options and gift cards.

Victorias Secret reviews and complaints

Victorias Secret is ranked 473 out of 8763 in Footwear and Clothing category

Area Served

USA, Europe, Canada

Payment Methods

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