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I went to the store located at 6543 Las Vegas Blvd S, Las Vegas, NV 89119 on April 19th, 2021 at approximately 1:30 pm to do a return and an exchange. The representative that helped me was KARLA.

I explained to her that I needed to exchange 2 panties from the 3/$36 promo an that there was additional discounts due to gift cards that were used-point being that I did not want to pay additional monies thats why it needed to be an exchange for same 3/$36 promo panties. I told her the same thing 3 times which she ignored. I let her know it was online purchase and showed her order number, I had forgot my card in the car so my sister grabbed it while I stepped aside so she could help another guest. This was something I offered while waiting to not make other customers wait.

Sister brought my card and she couldn't process exchange and said the last rep that helped because I had returned other items had messed up and she couldn't process exchange due to that, she then asked for help and was able to process. I again explained to her what I wanted to do at which point she said "you need to relax" Thats the last thing you tell a customer. I told her she didn't need to tell me that and to just process my exchange, which was followed by " I'm not helping you , you're going to have to wait" As she was walking away she said I should of came prepared to the store which honestly was over the top and not needed.

Not only did she not know what she was doing and getting frustrated at me but her to continue to say things as she walked away was unprofessional and embarrassing for me as a customer. I've been a loyal Victoria Secret customer for years and have never been treated with such disrespect at one of your stores.

Location: Wichita, Kansas

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