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I have not use my card in several months I may have had a balance of .85 cents then in January I had a serious surgery since I had not used the card I did not expect to get a bill today March 10 when I contacted their โ€œcustomer serviceโ€ because I got a bill for $37.85? The voice activated payment center said Iโ€™m being sent to collections for $37.85 there multiple were one dollar charges four times and a $20 charge, plus additional late fees, my balance of .85 cents skyrocketed to $37.85!

Then when I tried to get a person to help on their 1 800 number they ship their calls over to India (for an additional $9.00 processing fee) and they demanded I give them an additional phone number before they would talk to me I went online and paid the entire amount feeling like Iโ€™m being completely taken advantage (robbed more like it) of for late feeโ€™s and poor quality products .. They provide horrible customer service, they take advantage of people, I am thoroughly disgusted with Victoria secret so I closed my account.

Reason of review: Poor customer service.

Monetary Loss: $37.

Preferred solution: Full refund.

Victorias Secret Pros: Them 10 years ago.

Victorias Secret Cons: Bad customer service is overseas.

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