Victorias Secret Phone Numbers and Emails

Toll-Free Number:

  • (800) 411-5116
    US/Canada
Send Message

Customer Service:

  • (404) 541-9341
    Atlanta, Georgia
  • (614) 333-8413
    Outside US/Canada
  • (800) 474-7834
    Spanish
  • (866) 315-3120
    Store Support (Canada)
  • (855) 866-5810
    Store Support (US)
  • (800) 695-9478
    Victoria's Secret Credit Card
  • (800) 695-1788
    Victoria's Secret Credit Card (TDD/TTY)
  • (844) 271-2596
    Victoria's Secret Mastercard
  • +965 182 1212
    Store Support (Kuwait)
  • +9 718 007 4292
    Store Support (UAE)
  • +44 333 777 4554
    UK/Ireland

General Info:

  • (937) 438-4197
    For Customers Elsewhere
  • +44 808 234 0481
    UK Customers

Jobs/ Career:

  • (877) 415-7170
    Assistance or an Accommodation Due to a Disability

Sales:

  • (800) 888-8200

Victorias Secret Emails:

Business Customer Service
VS and PINK Influencer Program
Customer Service
Store Support (Middle East)
Fundraising/ Donations
Investors/ Franchising
Jobs/ Career
Assistance or an Accommodation Due to a Disability
Legal
Privacy Inquiries, Privacy Inquiries
Media
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More phone numbers and emails Less phone numbers and emails

How to Contact Victorias Secret Customer Service?

Most Popular Number:

(800) 411-5116
US/Canada
Total calls: 334 Issues resolved: 14 Last call: Apr 13, 2024

How to contact Victoria’s Secret customer service by phone?

If you come across any problems with your Victoria’s Secret products or order, you may try to get live support from the company by phone. One of the fastest ways to communicate with Victoria’s Secret team is via their telephone number. If you need to contact Victoria’s Secret customer service by phone you can reach the company by calling the toll-free number +1 (800) 411-5116, 8 am - 2 am ET. All store-related inquiries and feedback can be resolved by calling +1 (855) 866-5810.
Victoria's Secret support agents are happy to help place an order by phone or answer any questions you may have regarding the products.
If your query is about an order placed then you may call (0333) 777-4554, Monday through Sunday from 8 am - 11 pm ET.

What is Victoria’s Secret support email?

Beforehand, the company recommends using the live chat option for the fastest service. The other fast way to communicate with Victoria’s Secret team is via their phone numbers. Anyway, if you want to get assistance from Victoria’s Secret specifically by email, you should decide what kind of issue you require assistance with and then write an email using one of Victoria’s Secret customer service emails: in case you require assistance or an accommodation due to a disability, please email at applicantaccommodations@victoria.com, for specific information about applicable laws or regulatory inquiry, you should seek assistance from the Legal Department at generalcounselvs@victoria.com. All privacy inquiries should be forwarded to vsprivacy@victoria.com. Submit the request and wait for the response from Victoria’s Secret expert.
Please note that these Victoria’s Secret emails can’t be used for submitting regular buying requests

Does Victoria’s Secret have live chat?

Victoria’s Secret provides its customers with support by chat and even encourages to use it before calling because it is the fastest way to get help regardless of the problem customers can come across with. According to the company’s support page, Victoria’s Secret customer service live chat is available 24/7. You can chat with Victoria’s Secret live agent by clicking on the ‘Chat Now’ option on the ‘Contact Us’ page. By clicking on the “Start Chatting” option in the popup chat window you will be redirected to the Zendesk chat tab where you will get in touch with the company’s support representative and you will have a chance to talk to a live person.

How to contact Victoria’s Secret via Social Media?

Victoria’s Secret also provides support via social networks. The links to the company’s social media accounts are available on victoriassecret.com. The company has active official pages on Facebook, Instagram, LinkedIn, Pinterest and Twitter. Victoria’s Secret also has a channel on YouTube.
The profiles do not contain any other Victoria’s Secret contacts or support hours, so you should post your question and tag the company or send a direct message and wait for the reply. You are welcome to send direct messages through Instagram (@victoriassecretuk) or Twitter (@VictoriasSecret) or tag the company in your post, Victoria’s Secret customer care actively answers people on social media.

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Contact Information

Victorias Secret Website:

Victorias Secret Help Center:

Corporate Office Address:

Victoria’s Secret Stores and Co.
4 Limited Parkway East
Reynoldsburg, Ohio 43068
United States

Other Info (opening hours):

Mailing Address:

P.O. Box 16589

Columbus, OH 43216-6589


Returns Address:

8695 E. Broad St.

Reynoldsburg, OH 43069

More contact details

Fax:

+1-614-577-3610

Victorias Secret Customer Service Reviews

2.2 / 5
Poor
Guest-4587041
Did not receive delivery

Customer service solved my problem. Very nice and courteous I would recommend Victoria's secret as a shopping destination

Read full review
Myrah D Num
I was given a gift email and it has disappeared before i coukd use it
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I had received a egift card. It disappeared from my email.

Lady at store very hateful and wouldn't even mer me explain. Contacted customer Service thru chat line. Lance and Jeannette couldn't have been better. They are the best!

Too bad Victoria Secret doesn't have associates in the store as nice and as helpful as them. I give them each a 100+ if possible. My egift card was found and resent to me. It was a birthday present from my daughter last year.

Dont use Murfreesboro,TN store.

Not very nice lady there. I'm hoping she isn't there any more and they have a newer associate and a much nicer and helpful one.

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How Good is Victorias Secret's Customer Service?

Jastin Hzm
Jastin Hzm
Feels Neutral | Mar 24, 2024

The initial phone answering service didn’t give an option that related to my issue. That added to my frustration initially. Once I got a live human it went well.

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Zyler Urt
Zyler Urt
Feels Disappointed | Feb 17, 2024

I was charged for a bra I had already purchased and just was exchanging for size. I was told anything over 28 days would have to be refunded at a sale price. Sounds silly to me. Oh and yes I had a receipt. Will be sharing this information with all my family and friends.

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Lenore Drz
Lenore Drz
Feels Disappointed | Jan 10, 2024

She did not understand where I was trying to tell her to deliver my order, Could not tell me what I needed to do to get my order

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Jacquelin Yfj
Jacquelin Yfj
Feels Disappointed | Dec 11, 2023

No recibo mi pedido

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Angeleen Eyw
Angeleen Eyw
Feels Disappointed | Dec 08, 2023

Horrible

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Muad Snx
Muad Snx
Feels Neutral | Nov 02, 2023

Fair to good

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Summary of Victorias Secret Customer Service Calls

13.7K TOTAL
CALLS
03:11 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Victorias Secret?

Shipping and Delivery Question:

  • “I received an email saying that my shipment had been made and apparently it was stolen or not left. What can I do?”
  • “Never received items”
  • “Mi tarjeta se desactivo”

Payments and Charges Question:

  • “Chargedvteice”
  • “Was ready for payment, still was shopping”
  • “Make payments”

Cards Question:

  • “Card wont work tonplace order”
  • “Check card balance”
  • “Stolen card”

Request for Information Question:

  • “Please can I get a person to call me”
  • “Ask about a certain bra I want to ortder online”
  • “I need help with purchase”

Return/ Replace Question:

  • “Change address”
  • “To ask if they can help me change my address”
  • “Exchange questions”

Account Question:

  • “Someone use my account to purchase”
  • “My account”
  • “Account information”

Product/ Service Question:

  • “Issue with product”
  • “Damaged package”
  • “Doubled an order and only meant to place 1 order!”

Activation/ Cancellation Question:

  • “To cancel an order”
  • “I subscribe to your magazine last month and haven't received it yet. !”
  • “Canceled item”

Staff Question:

  • “Customer services”
  • “Need to speak to customer service”
  • “Poor service very rude”

Refund Question:

  • “Was supposed to be sent a refund”
  • “Refund”
  • “My refund”

Employment Question:

  • “W2”
  • “Never got my W-2”
  • “Prior associate w2 error with l9gging in”

Website/ Application Question:

  • “Web site”
  • “Trying to place an order online”
  • “Get on web site”

Other Question:

  • “Order placed”
  • “Change order”
  • “Making a purchase”

About

Related Companies

L Brands, Bath And Body Works, Pink Nation, Victorias Secret and Co, Henri Bendel

Summary

Victorias Secret is one of the most popular lingerie specialty retailers based in North America. The company manufactures and sells up-scale collections of women underwear, bathing suits, night gowns, panties, dresses foot ware, and other apparel, as well as fragrances and cosmetics. The company sells its goods via specialized retailers, the online store as well as catalogues. At the present time, Victoria's Secret operates up to 1,050 retailing locations based at major shopping malls in addition to more than 250 lingerie stores throughout the United States and Canada. Hundreds of millions of catalogues are sent out to customers every year. the company also offers continuous discounts, special delivery options and gift cards.

Victorias Secret reviews and complaints

Victorias Secret is ranked 423 out of 4800 in Footwear and Clothing category

Area Served

USA, Europe, Canada

Payment Methods

American ExpressVISA

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