Victorias Secret Phone Numbers and Emails

Toll-Free Number:

  • (800) 695-9478

Customer Service:

  • (907) 277-8487
    Anchorage, Alaska
  • (404) 541-9341
    Atlanta, Georgia
  • (303) 344-8977
    Aurora, Colorado
  • (208) 375-2912
    Boise, Idaho
  • (312) 280-1050
    Chicago, Illinois
  • (808) 922-6565
    Honolulu, Hawaii
  • (702) 270-3132
    Las Vegas, Nevada
  • (786) 662-6477
    Miami, Florida
  • (251) 450-4393
    Mobile, Alabama
  • (302) 366-8972
    Newark, Delaware
  • (937) 438-4197
    Outside US
  • (661) 202-3791
    Palmdale, California
  • (800) 695-1788
  • (480) 839-4050
    Tempe, Arizona
  • (800) 411-5116
    US and Canada Areas
  • +44 808 234 0481
    If your order number begins with a C, E or W

Jobs/ Career:

  • (877) 415-7170
    Assistance or an accommodation due to a disability


  • +44 333 777 4554
    Privacy Inquiries


  • (800) 888-8200

Victorias Secret Emails:

Jobs/ Career
Assistance or an accommodation due to a disability
Privacy Inquiries, Privacy Inquiries
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Victorias Secret Contact Information

Victorias Secret Website:

Victorias Secret Help Center:

Corporate Office Address:

Victoria’s Secret Stores and Co.
4 Limited Parkway East
Reynoldsburg, Ohio 43068
United States

Other Info (opening hours):

Other Locations:

3436 Bel Air Mall,


Alabama 36606,

United States

1233 Rancho Vista Blvd,


California 93551,

United States

8001 S Orange Blossom Trail,


Florida 32809,

United States



Victorias Secret Customer Service Reviews

1.9 / 5
6 missing items from my recent order

I recently order, received and contacted VS about 6 items missing from my order of 24 items.
Order #: W08471****. Missing (2) aqua kiss sprays, bombshell sun drenched spray, a dolman sleepshi...

Kenneth S Ken
Need remplace card

Representative was very kind, helpful and my issue was addressed in a very professional way and I am beyond happy with the outcome of the situation.. today is the best customer service that I hav...

Summary of Victorias Secret Customer Service Calls

02:14 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Victorias Secret Customer Service?

Payments and Charges Question:

  • “Make payments”
  • “Order did not include VCBUNDLEUP promo code”
  • “Charged twice.”

Shipping and Delivery Question:

  • “Missing item”
  • “Delivery issue”
  • “Didn't receive the free gift for bogo free”

Cards Question:

  • “My tewards Card is missing”
  • “Lost card”
  • “Credit card application”

Request for Information Question:

  • “Two orders placed adding to $120 can I add an item to get to $150 to get free gift of blanket?”
  • “I need help with my order”
  • “To check on accounts and to make payments”

Return/ Replace Question:

  • “Return items”
  • “Return item No packing slip.”
  • “Return information”

Account Question:

  • “Check balances”
  • “Need to pay on my acct”
  • “I received a receipt in my mail today and I don't have an account”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Order cancell”
  • “To cancel an order”

Product/ Service Question:

  • “Code not working”
  • “My address didn't change to the right one after I placed my order and was shipped to the wrong house”
  • “Order a package two weeks ago and it's still have not shipped”

Staff Question:

  • “Talk to a customer service agent”
  • “Complaint against a store manager”
  • “Speak to customer service”

Refund Question:

  • “I don't receive my refund”
  • “Refund”
  • “Refund not received”

Employment Question:

  • “Pay off letter”
  • “W-2 forms”
  • “W2”

Website/ Application Question:

  • “Neep hep with application”
  • “Make order online”
  • “App not working”

Other Question:

  • “Purchase”
  • “Complaint/order issue”
  • “Free bag”


Victorias Secret Pros and Cons

Pros: Style, Love the merchandise, What they use to offer, Products, Nice clothes

Cons: Customer service, Rude sales staff, Anything about this experience, Rude manager, Didnt take responsibility for their mistake

Related Companies

L Brands, Bath And Body Works, Pink Nation, Victorias Secret and Co


Victorias Secret is one of the most popular lingerie specialty retailers based in North America. The company manufactures and sells up-scale collections of women underwear, bathing suits, night gowns, panties, dresses foot ware, and other apparel, as well as fragrances and cosmetics. The company sells its goods via specialized retailers, the online store as well as catalogues. At the present time, Victoria's Secret operates up to 1,050 retailing locations based at major shopping malls in addition to more than 250 lingerie stores throughout the United States and Canada. Hundreds of millions of catalogues are sent out to customers every year. the company also offers continuous discounts, special delivery options and gift cards.

Victorias Secret reviews and complaints

Victorias Secret is ranked 342 out of 3273 in Footwear and Clothing category

Area Served

USA, Europe, Canada

Payment Methods

American ExpressVISA

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