Melissa R Yhg

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Verified Reviewer

Recent changes in the direction of the company

I am outraged with the direction you are taking your company!!! You have a woman that looks like a man promoting your lingerie! What a crazy idea!!! You are falling right in line with the "Woke Culture" and a lot of people don't like that, so if your company goes under you know why! I will never purchase from you again, I just cancelled my VS card and I told Commenity Bank why as well!
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Preferred solution: Let the company propose a solution

User's recommendation: Find another company that sells lingerie to women promoted by women that look like it!

Anonymous
map-marker Sumter, South Carolina

Just received new bras in mail and they STINK!

I just ordered 2 bras from Victoria Secret that got delivered today. I opened the package and they smell horrid! Almost like antibiotics or some chemical used. I have never had this issue before. I was very excited to get these and now Im extremely disappointed. Returning to get my money back. BEWARE!
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Gina G Jxq

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Verified Reviewer

Doubts in my account

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Victorias Secret - Doubts in my account
Victorias Secret - Doubts in my account - Image 2
After 2 hours waiting time; nobody answered me. Horrible experience. How could be? Look the time that I called and how log had been waiting.
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Preferred solution: Someone call me back

carmen gloria H

Problemas con. Mi tarjeta

Estoy tratando De comprar y me aparece error y no puedo e probado con muchaS tarjetas y me aparece error 400
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Preferred solution: Deliver product or service ordered

Latiana Tvm

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Verified Reviewer

Victoria secret TOXIC CHEMICAL SMELL in bras - instant headache. Why can't they bring back COTTON BRAS? I have been shopping at VS for decades, but ni more!RETURN and CANCEL!

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Original review Apr 25, 2021
The VS bras smell like TOXIC CHEMICALS - instant headache! Scratchy material that does not breathe and elicits a headache.. Why did they stop making COTTON unlined perfect coverage?
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Loss:
$200
Cons:
  • Fabric puckered up

Preferred solution: Let the company propose a solution

User's recommendation: BEWARE VS TOXIC CHEMICALS

Dayna U

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Verified Reviewer
| map-marker Waipahu, Hawaii

POISONOUS CHEMICAL SMELL COMING OFF OF VICTORIA SECRET BRAS!!!

I also bough three brahs like this other comment from different stores and emit a strange chemical odor that doesn't show up until the pad fabric interacts with body heat. This is not a body odor issue, the smell comes directly from only the pad/foam fabric and no other parts of the bra. The company WILL NOT acknowledge there is a problem with materials and continues to sell this product. Each bra costs over 45 dollars, this is an expensive problem so buyer beware.
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Loss:
$150

Preferred solution: Full refund

User's recommendation: POISONOUS CHEMICAL SMELLS COMING OFF OF BRAS NE AWARE!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Urgent débit twice for thé same command

Victorias Secret - Urgent débit twice for thé same command
Goodyear morning, I place an order on 28/01/2021 for an amount of 103 euros that you debit me on 28/01/2021 a first Time or on 01/02/2021 you debited me a second time for the same amount of 103 euros therefore i ask you within 24 hours tout credit my account of 103euros that you illegal took me!!!! M'y phone CTC alexdalfort@***.com Phone 336******** My command number:. E00621****
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Preferred solution: Toujours refund the amount illegaly collect toi took me two Times the amount of my command 130X2

Anonymous
map-marker Pharr, Texas

Online ordering

Am so disappointed i got my prefume and it was all broken you all just gave me a refund but i really wanted the prefume next time you all should put a label on the package that says may break. Also all my bras and cloth are stain of prefume . Which i think i deserve a full refund. Also i hope you all can send coupons so i can re order my prefume Nd my bras and clothes
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Mary H Cjp

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Verified Reviewer
| map-marker Everett, Washington

Disappointed

I have bought Victoria's Secret bras for years. Very comfortable. However I proceeded to buy some more 6 months ago. I washed them and omg the chemical smell. Tried washing them a couple more times. Same problem. Returned them and the sales clerk acted like this was something new. Waited 6 months, thinking they'll figure out how the problem. So bought just one and same problem. I'll be taking my business elsewhere.
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Preferred solution: Full refund

User's recommendation: Don't buy

Tomoko W Xzv

Online payment today

Dear staff There was instructions from insurances campy who helped me today from missing items Irs from actually incident at home I will call today to Make a monthly payment from American national company Your sincerely TW
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Preferred solution: Wanted to know if I can donate some gift to someone in needs

Lauren P Ygk

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Verified Reviewer

An issue with my order

Good Morning!! i hope you are having a great day so far! Turns out that i have been having troubles with an order i set on April 27th and was shipped the next day, order number: W05361****, when i checked the tracking number 1LS7310A00753854 it says that the order has been returning to the seller...so i want to know what can i do to solve that problem...because the price has already been charged on my credit card and i also want the item so badly....do you think that it can be possible for you to send it to me again??...i will give you my courier address which is : Lauren Pimentel D04-02**** 4624 Nw 74th Ave Unit 4 Miami, FL 33166-**** Phone (305) 599-**** Please let me know the status as soon as possible! Have a great day!
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Loss:
$40

Preferred solution: Deliver product or service ordered

Jaydah R

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Verified Reviewer

Not receiving packages within expected date

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Victorias Secret - Not receiving packages within expected date
I check the location of my package through tracking and see my package keeps saying it's in possession at the USPS in Randolph. I know for a fact that it's not there because I work at the office.
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Preferred solution: Let the company propose a solution

User's recommendation: Don’t expect your packages to arrive on time

Mary P Bpu

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Verified Buyer
|

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Verified Reviewer

Late charge 26 after purchase

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Victorias Secret - Late charge 26 after purchase
I purchase a bra on 10/7 for about $45.00, days later I exchanged it for a different one that was about $3 less. Nov 3 (so 26 days after my purchase on 10/7) I was charged a late fee of $29 and on 11/7, I was charge a minimum interest charge on $2. My payment is due on Dec 3 on my statement ! So, I will never use the Victoria secrets credit card again. That $40 bra just cost over $68. Beware of comenity credit cards!!! You are better off using for visa or MasterCard!
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Loss:
$29

Preferred solution: Take k look ate fee off my bill

User's recommendation: Do not use their credit card! Late fee before 30 days!

Waliya W Wpy

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Verified Reviewer
| map-marker Garden City, New York

Bad customer service

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I made a purchase in V S , the register went down after I put in my pin and charged my account. They said it didnt go through after I clearly showed them it did. They said the charges would be reversed and then charged me a second time . And now Im fighting to get my money back!
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Loss:
$47

Preferred solution: Full refund

Stephanie P Vih

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Verified Reviewer

Re: Bra after a myectomy

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I purchases a lot of bras, underwear and lotions from your stores. The reason for this email is I recently had a myectomy July 2020 and recently I started back attempting to ware a bra. My current bra has an underwire and it makes it very uncomfortable for me due to nerve damage. I can only ware a bra that is made for a prosthesis. Would you consider making bra's for women in my situation? I like your bra's that don't have the underwire, the only problem I have is I'm measuring at an AA cup. I seen your commercial on the internet stating how you fit many bra sizes. I would love to meet your designers Roy and Gaye Raymond. I would be so happy if I could ware a sexy bra like I use too. Thank you Stephanie Pickens 10741 Mistflower Way Indianapolis, IN 46235 317-490-**** spickens2569@***.com
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Preferred solution: Bra's for myectomy customers

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