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2.2 Based on 89 reviews
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  • Customers like
    • Style 4
    • What they use to offer 3
    • Offer i never received 1
  • Customers don't like
    • Being disappointed 7
    • Rude manager 5
    • Rude sales staff 5
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Very rude management. The manager at the conestoga mall literally followed me around the store the entire tire and discouraged me from buying clothing because I was wearing sweatpants and no makeup. They're always nice to me when I wear makeup. She radioed employees to follow me around because I was browsing and didn't wish to talk to her because she was harassing me, and apparently that's what stealing looks like. Every other customer in the... Read more

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I spent about $160.00 on bras that are uncomfortable and my breast pop out. When purchased i ask your sales person help but she was to young to understand full coverage. I went to Bali the rap at that store we measured me and my purchase bras that fit with an incorrect measurement that I received from your store so now I'm out $160 I will never recommend your store to anyone to buy a bra from Victoria's Secret lots of money shame on you guys 0 Read more

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I was a fan of VS and pink product. Unfortunately today's visit to Chula Vista mall has changed my perception. long line very slow service and rude customer service. Black Friday was more organized rand FASTEr than this mall. Never again will I come here

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My orders still showing preparing to ship but I called and find out that VS had no intention to send any of my orders nor inform me.A good business would never fully charge my account for items/orders that they never shipped or even have, or not attempt to honor the orders by notifying & working with the customer to try to get similar items.Not just once I called you figured your best solution was to return the money for items you charged &... Read more

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I went to Victoria's Secret today to exchange a sweatshirt I ordered online I didn't particularly like the color or style so I'd thought I'd pick out another sweatshirt ( same price) but apparently that wasn't okay because they told me it was something different ( another collection??) it was a sweatshirt nothing was different about it!! They told me I had to pay thirteen dollars if I wanted to get it ( even though it was the exact same price) I... Read more

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A few weeks ago me and my husband and daughter went to the West County Mall Pink Store in St Louis- we are regular customers and recently got the angel card- when we went to pay we wanted to split the bill between our angel card and debit card- usually no problem- I wanted to get all the points I could on the Angel card to get the rewards- during the purchase transaction the register began messing up- and the associate asked us to swipe our... Read more

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I'm so pissed off!! How humiliating to to start stinking at work!! To be in close contact with your co-workers while your bra is emitting potent smells that not only make you want to gag but the guy that's working so close to you to!!! What's worse... Is making out with someone and them asking you what that smell is? And why do you smell so bad!!!!!! Ive been trying to figure out why I smell so bad after I have taken a shower! I figured it when... Read more

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I applied and was approved for the Angel credit card online and proceeded with a purchase in the card on the same transaction. Everything went fine, got the products, and was told my card would be in the mail in 10 days. A month later, still no credit card. Now mind you, they DID send me a bill though!!! So they do have my address correct. I call and an agent tells me to wait a couple of more days. Ok, still no card. I call back and explain the... Read more

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Refuse to shop here anymore. After this last trip, I've had it. I have had shoulder problems so sometimes getting bras on is a feat, thus why I bring my boyfriend with me every time. This last visit I needed his help so I called him back, I stayed in my dressing room. He helped me then moved back to the front to wait. As he was walking to the front, an associate near the dressing rooms said he wasn't allowed to be back there. The last time I... Read more

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I went shopping with my daughter for bras she found one on sale but her size didn't have a sale price tag on it. I grabbed another bra just like it (different size) and took both bras with us to check out. I told the cashier I was getting the bra without the tag but to make it easy to find the price I brought the other to be scanned. The cashier placed the wrong size bra in the bag, as we were in the car my daughter noticed and went back to... Read more

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