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2.2 Based on 84 reviews
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  • Customers like
    • Style 4
    • What they use to offer 2
    • Offer i never received 1
  • Customers don't like
    • Being disappointed 7
    • Being ripped off 5
    • Rude sales staff 5

Worsy experience with customer service i have ever had in my life. They refused to let me use my social to look up my account told me to go home and get my card and come back tomorrow becuase i should of remembered my card in the first place was very rude and cussed at me. Was very rude and disrespectful to store manager . Hung up on store manager so she called back and got a women and she was also not willing to help fix the problem. They told... Read more

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I wanted to to send a VS e-gift card to my friend in Canada as a surprise, so I decided to check first with a customer rep. first to see if I'm doing the right thing. I contacted them via Live Chat service, asking if I can send an e-gift card to my friend in Canada and if my friend can use the card in the store not only online and the rep. replied with ABSOLUTELY! VS e-gift cards can be used INTERNATIONALLY even in the stores just by providing... Read more

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I tried to return a gift from my late husband that I couldn't handle having around. Anyway I was treated like I had stolen them because no receipt and I came back in the system that I have done a lot of returns. I told them I don't even shop here I can count how many times I've even been in the sore on maybe three fingers,yes three. There was a long line of people behind me. She said she needs a receipt which obviously I don't have he never kept... Read more

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I am also a loyal fan. Just a few days ago my push up bras bought abput 10 months ago and worn less then 10 times mysteriously leaked an oily substance while I was at work. Since I did not know what caused the stain on my new work dress I went out and buy another dress. When there was the same oily stain on that dress, too, after about an hour I checked and found my bras was leaking something oily. I watched it off right away from my body... Read more

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They never have many items in stock. I can get a catalog or email advising of a sale that day go to order an item and so many times what i want to order for my wife is unavailable. That *** me off so bad. That ridiculous the day the sale starts.

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I've been ripped off too many times to count from VS. panties not shipped when charged and says shipped on packing slip. Body mist and perfume charged but not shipped. Merchandise all a sudden "discontinued" after paying for the order. I didn't get refunded. They falsely accused me of selling on eBay since I placed multiple orders. I come from a large family of girls who love vs. I explained that to them they flat out called me a liar!... Read more

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I went to hulen mall to return a sports bra that didn't fit me I showed my recipt and they asked for a Texas Id some of us don't have one so why would I need one just to exchange a freaking bra!

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my wallet was stolen and I reported it to this company, they told me I was a payment past due (Ive never been past due) so I paid $42 to bring me up to date. I was told Id be issued a new card. I wait a month, no card, call back, I am told I can't get a card because I am past due. I ask how much, they say I'm up to date and can't have a card issued for another month. Rude customer service, tell me I was sent a letter, I received no letter, told... Read more

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Eshop world is awful. I order from Amazon, Neiman Marcus, tommy bahama etc. my merchandise is delivered within days to my home in Mexico. Still waiting now for two months from Eshop world. They are the worst. Victoria's Secret customer service is helpful...but they simply must get a new international shipper. By the home you realize your order won't be delivered, the product is sold out. Other shippers also collect their duties and taxes... Read more

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I ordered few of the body mists from UK, Now all prices are in pounds, that's why i believed, it's a UK website. While checking out, I got message saying that i can not have body mists in my cart. I had a talk with one of their agent(Live chat), she(KIM) mentioned that they can not send(shipped) certain products to overseas. But wait a minute, isn't it UK website as all prices are in pounds. She cleared again that its redirected to USA... Read more

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