Victorias Secret
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Victorias Secret Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Victorias Secret has 2.7 star rating based on 499 customer reviews. Consumers are mostly neutral.
61% of users would likely recommend Victorias Secret to a friend or colleague.
- Rating Distribution
Pros: Great products, Style, Love the merchandise.
Cons: Customer service, Anything about this experience, Rude sales staff.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Victorias Secret has 2.7 star rating based on 499 customer reviews. Consumers are mostly neutral.
61% of users would likely recommend Victorias Secret to a friend or colleague.
- Rating Distribution
Pros: Great products, Style, Love the merchandise.
Cons: Customer service, Anything about this experience, Rude sales staff.Recent recommendations regarding this business are as follows: "Don't bother to speak to Customer Service and website is useless", "Beware if your card is declined", "Check their items when they received because the previous ones I received also had missing items I paid for but were never in my package", "Terrible customer service", "Please forward to payroll".
Most users ask Victorias Secret for the refund as a solution to their issues.
Review authors value the most Location and Discounts and Special Offers. Consumers are not pleased with Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Victorias Secret Reviews
"Update Card"
I call the customer service because I didnt receive yet the physical card. Thanks because it didnt take a minute for waiting before a representative answer....
"Appalling Customer Service!"
Foreign Call Center completely unhelpful and useless. Website - Unable to pull up Shopping Cart to full page - just narrow column on righthand side so you...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Appalling Customer Service!
- Better color selection prettier sexier and better fabrics now
- Useless customer service and cannot see shopping cart full page
Preferred solution: More efficient Customer Service with reps here in the USA, not foreign call center
User's recommendation: Don't bother to speak to Customer Service and website is useless
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Missing order
Company fixed the issue and I have been provided with apology.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unhappy with the product
- I love all the perfum and products
- Shdnt sell clothes tht bleed colour
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Verona, Provincia Di Verona
I didnt had my order
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Order canceled
Company fixed the issue and I have been provided with apology. After contacting them several times via text, they finally credited my refund.
I made a purchase and send to the wrong address. Likewise, I called and asked to change the address, the associate replaced the order for the same address.
When I received the email confirmation and noticed the mistake, I called again, and they couldn't replace the order one more time, so I was told you canceled it. I made another order with the right address.
Today my credit card was charged for the order I canceled, I called one more time, and I was told the order was canceled, and the refund would be sent to my account.
Just few hours ago I got an email from you that the order will be delivered to the wrong address on Dec 3rd.
I'm so confused, if the order wasn't canceled, probably my refund wasn't requested.
I've never had any issues with Victoria's Secret before.
Victoria's Secret Shipment Confirmation - Order C10857****
Tracking Number:
923959****897732****52.
Please, contact me and give the right information.
Thanks so much!
Denise Turner
- Great products
- Customer service made many mistakes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Procious, West Virginia
Pay check for working
User's recommendation: Please forward to payroll
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Unhappy with the product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, New Jersey
Resolved: Package not received
Company fixed the issue and I have been provided with apology. I reported it here,called Victoria secret and the carrier, as to how they trashed it out I can't tell but initially none of the two seem to give me positive feedback but finally it's done
User's recommendation: Check their items when they received because the previous ones I received also had missing items I paid for but were never in my package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Order error by them
Preferred solution: Full refund
Detroit, Michigan
Horrible customer service
My card was declined when I tried to make a purchase at a store. I was totally confused and they tried to call and then put me on the phone.
I was told my account was frozen
by a debt collector!!! This was news to me, and I called several times, and was told the same thing, over and over.
I knew this wasnt true and continue to call customer service.
Finally, I reached a young lady who looked at my account and said that whoever told me that was incorrect and she removed the notes about it being frozen by a debt collector.
She did this within five minutes, even though I had been calling for almost 2 months, trying to get this taken care of. I was angry and embarrassed, because this happened in a store in front of other customers, I lost my gift cards, etc.
Victorias Secret has given me, NOVapology or any kind of customer consideration, so so beyond disgusted.
User's recommendation: Beware if your card is declined
Lake Worth, Florida
Update Card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rewards Department Sucks!!
So wI went to a VS/Pink store on 12/17/23 to purchase something as a birthday gift for myself. I normally make purchases online because the closest store is about an hour away and transportation is an issue.
So My birthday is 12/14. I hadn't received an email, text, snail mail or anything on the app about the Birthday Reward you get. I've been a member for the rewards program since it started. So when I was checking out I asked the WONDERFUL saleswoman about the reward and everything.
She checked everything on her side and wasn't sure what the deal was or anything so she said to call Customer Service and speak to them about it. It was late when we got home, so I called today. I was transferred to the Rewards Department. I gave the lady all my information and explained everything.
She was rude from the get go. She said they send out an email the first week of the month (I checked inbox & spam NOTHING), she then proceeded to tell me it would be on your rewards account. Guess what not there either. There were no rewards on there at all last night.
She then tried to tell me she doesn't even see any previous purchases, but I proceeded to give her order numbers. She just got ruder and ruder.
I hung up on her because she apparently knows it all (according to her because she works in the rewards department). I get it's only a $10 reward for your birthday, but it's just the principle of the situation.
Preferred solution: Either a $10.00 refund or a $10.00 off coupon
User's recommendation: Honestly just hope you don’t get the same Rewards representative as I did because you will be called a liar pretty much
Please can I get a person to call me
- Terrible customer service
User's recommendation: Terrible customer service
Perth, Western Australia
Wrong order
Preferred solution: Full refund
User's recommendation: NEVER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to know why my order was cancelled
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Price adjustment
- Great products
- Hard to reach live person
Preferred solution: Price reduction
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